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~James Opnuzenakol
Jun 25, 2013, 7:04 AM
5 Posts

Notes freeze when loose focus

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: Developer,End User
  • Tags: freeze,focus
  • Replies: 2

Hi, I have a problem when I change window and return on the Notes client, it is frozen.

I must kill Notes every time to solve the problem.

sorry for my english ..

Stéphane

~Miriam Quethipiobu
Jun 26, 2013, 5:41 AM
2 Posts
Need logs / NSD
Hello St=E9phane,

To understand the cause of the issue, we would need additional logs captured when Notes client freezes.
To collect logs: "Start" (= Windows  Start Button)->All Programs->IBM Applications->Support->&= quot;Collect IBM Notes diagnostic data and exit Notes"

NOTE: Collect diagnostic data for at least two instances different of freeze.

Kindly send us the logs for our anal= ysis.

Thanks and Regards,
Swikar S

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal